What to Do When Customers Get Mean on Social Media

What to Do When Customers Get Mean on Social MediaThere’s a growing army of unhappy, sometimes bitter and angry customers who take to social media to vent their frustrations about a brand’s products or services. Sometimes they can get so mean that their feedback is more an attack than a request for customer service.

No matter the size of your company, angry customer tirades can damage your reputation online. In my experience, you can encounter at least two types of unsatisfied customers communicating with you over social media: Read more

How To Realistically Manage Tech Risks In Your Business

A woman poses for pictures as she stands in fr...

The brave new world of technology brings some all-too-common risks these days. Your social media manager meant to tweet something from her personal account and sent it from the company account. Someone on your sales team left a flash drive full of unprotected documents at a bar. One of the accountants keeps his password on a Post-It note on his laptop. Read more

Bursting at the Seams? Tips for Expanding Your Startup’s Office Space

 
 
 
 
 
Bursting at the Seams? Tips for Expanding Your Startup's Office SpaceAs a startup, you may be operating out of your garage or basement, or some space that you leased primarily on the basis of how cheap it was. Once your business starts to grow, your next move may be a bit trickier.

Depending upon your type of business, you may want a space that sends a message about your company, that will bring in foot traffic or that will provide room for expansion. No matter what your broader goals may be, here are a few criteria to consider: Read more

5 Eye-Opening Stats That Show The World Is Going Mobile

 

LONDON, ENGLAND - AUGUST 21:  A child plays wi...You can see it in the glow of thousands of tiny white dots at a concert, or that ubiquitous, glazed e

You can see it in the glow of thousands of tiny white dots at a concert, or that ubiquitous, glazed expression pedestrians get when they stare into a phone on the sidewalk. There’s no denying that more of us are using mobile devices, and that it’s changing the way we not only communicate, but live.

In case you wanted more proof, take a look at the latest presentation by respected venture capitalist Mary Meeker entitled “Internet Trends,” which has a major focus on smartphones and tablets. Meeker has long said that mobile devices point us towards our digital future, one that’s “light on assets” because entire concepts about ownership will change, and her presentation last night at Stanford University gave some figures to show how that was already happening. Read more

15 Super Useful Apps for Busy Entrepreneurs

 

Since the launch of Apple’s App Store in 2008 there has been a flood of smartphone apps all with the intention of making our lives easier. Because of these apps we can find out instantly what song is playing on the radio without having to be told, we can know the square roots of pi is to the 137th decimal, and much more.

Take a look at this list of other useful apps. They might teach you about something you didn’t know before or help to make your life just a bit easier.

  Read more